An Update From Smiles By Amy
May 4, 2020
Dear Patients,
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and although all of us are looking forward to resuming some of our normal habits and routines, we still need to be vigilant to protect one another from COVID-19. With that said, we are instituting numerous new policies to protect you, your family, friends, and our staff with respect to what the ADA, CDC and OSHA have recommended.
Here are some of the new changes you will see when you have an appointment:
- We will be asking COVID screening questions before your appointment and/or at the time of arrival. If there is any doubt about your health status, we will be rescheduling your appointment out at least two weeks.
- Once you arrive for your appointment, STAY IN YOUR CAR and call or text 381-1240 to let us know you are there. Someone will instruct you when to come into the office. (There will be signs in the parking lot to remind you of this new protocol.)
- Parents, family members and friends are to wait in the car (or parking lot area) during the appointment UNLESS directed otherwise by Dr. Anderson or a staff member.
- ANYONE entering the office needs to have on a mask or bandana AND use the hand sanitizer located in the lobby or use the restroom to wash your hands immediately.
- We will soon have the ability to take credit card payments online. Until then, please try to make a payment over the phone.
- Please be advised that our restroom will be open for emergencies use only. Use the facilities at your home or work before heading to your appointment.
- BRUSH YOUR TEETH BEFORE COMING TO YOUR APPOINTMENT!!!!!!!!
- Currently, we are not removing wires for any cleanings. Ask your dentist and hygienist to please clean around the wires at this time.
- Appointments will be managed to allow for social distancing between patients. That might mean that you are offered fewer options for scheduling your appointment.
- Please be patient with us! We are all in this together!
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep everyone safe and as comfortable as possible. Thank you for being our patient. We value your trust and confidence.
Fondly,
Dr. Amy Anderson
